Q: How is my credit card and personal information secured?
A: Due to the importance and complexity of information encryption and security, we have selected PayPal to process all payments and to maintain information security per the Document Card Industry - Data Security Standards (PCI-DSS).
Q: If I need to download files later, after purchase, how is that done?
A: You can simply click the link in your email confirmation to download your purchased file(s) for up to (72) hours after your initial purchase. You are also furnished an order number and password to download your purchased guidance documents from any other computer if you wish within (72) hours.
Q: If a topic of interest is not listed for purchase, how do I communicate my interest?
A: Simply email a request through the "Contact Us". We will make every effort to research the topic and provide guidance documents to you ASAP. You will be contacted directly as to our progress.
Q: What if I am not happy with guidance documents I purchased?
A: Simpy "Contact Us" within (30) days of your purchase for a no hassle refund.
Q: How can you justify selling information that I may be able to find for FREE on the internet?
A: Great question! If you could find similar information, you will not find it presented the same way with icons, word descriptions, and photos. The reason for this is that our documentation format is copy righted as the "GOLD STANDARD". You could spend hours searching across dozens of web sites to piece together information that may not be applicable. Your satisfaction with all RickBates guidance documents is guaranteed.
Q: How effective is your information?
A: Just a single point has saved clients $thousands! Every document has at least a dozen money and time saving points that anyone can immediately use for a positive outcome.
